An account awaiting approval has not completed CONEXi’s application review. Email verification confirms access to your email address; it does not replace the professional verification checks.
- Check the inbox and junk folder for the email address used in your application.
- Look for a request for additional information and respond to the points raised.
- Check that the credential or professional link you supplied works and identifies you.
- If you need an update, provide CONEXi with your account email and the date you applied.
Do not submit repeated applications to try to move the review forward. If your name differs between your application and supporting information, explain the difference.
Do not assume approval from a successful password reset, an email code or a saved profile. Wait for the outcome of the account review.
