Establish the effect on existing Bookings before changing or cancelling an Event. Participants need a clear explanation of the change and what it means for their attendance and payment.
- Review existing Bookings and the conditions supplied when participants booked.
- Prepare the corrected date, format or cancellation information.
- Update the Event where appropriate and contact CONEXi if the required action is unavailable.
- Communicate the confirmed arrangements to affected participants through the contact routes available to you.
- Resolve payment or refund questions separately and retain the relevant records.
Do not assume that changing the Event automatically notifies every participant or issues refunds. Check what has actually happened.
Do not replace the original Event with an unrelated one while leaving existing participants uncertain about what they purchased.
