Identify the payment and the reason for your request, then check the terms that applied when you paid. A cancelled Booking, unused lead or changed Event does not by itself confirm that a refund has been approved or issued.
- Find the Booking or purchase reference and payment confirmation.
- Check the cancellation and refund information supplied for that purchase.
- Explain what happened, the date and the outcome you are requesting.
- For a service or Event, include the relevant Professional or Event Provider correspondence; for a lead or credit purchase, raise the purchase with CONEXi.
Keep any refund decision and transaction confirmation. If the position is unclear, ask whether the request is awaiting a decision or whether payment has actually been returned.
Do not send full card details, passwords or sign-in codes with a refund enquiry.
