What should I do if I think someone has accessed my account?

Change your password and tell CONEXi about activity you do not recognise. If you cannot sign in, use password recovery from the CONEXi sign-in page.

1. Open CONEXi independently rather than following an unexpected email link.
2. Set a new password that is not used for another account.
3. Check your account details, messages and Bookings for unfamiliar changes.
4. Report the activity, including when you noticed it and the records affected.

Also secure the email account used for password recovery if you believe it has been compromised. Do not assume that changing your CONEXi password automatically ends every existing session.

Preserve relevant messages and transaction references for investigation, but do not send passwords, verification codes or complete payment card information as evidence.