Check the profile’s publication status and the search being used. A saved or submitted profile is not necessarily published, and a published profile will not necessarily appear in every search.
- Review the profile status in your dashboard.
- Check for requests to correct information before approval.
- Try the Professional name and a relevant service term while signed in.
- Review the category and description for accuracy.
A keyword search and a SmartMatch conversation use different inputs. If a category term does not find the profile, try the name or another relevant description and report the example to CONEXi.
If the profile shows an expiry or other unexpected status, ask CONEXi to check it. Do not purchase an unrequested renewal or create a duplicate merely to restore visibility.
