No. You choose which leads to purchase access to after reviewing the available information. Receiving an enquiry is not a commitment to take on the Coach’s work.
Consider whether the stated need fits your expertise, service scope and availability. Do not purchase access on the assumption that the lead guarantees an engagement or a particular level of income.
If an enquiry is associated with a Booking request, treat the Booking decision and access to the Coach’s details as distinct matters. Check the request itself rather than assuming that leaving a lead untouched has cancelled an appointment.
If you have already purchased access, deciding not to pursue the opportunity does not itself establish a refund entitlement. Refer to the applicable purchase terms and ask CONEXi to clarify any specific concern.
