Yes. Use your account to check the current status of a Booking, conversation or lead when taking action. An email describes an event at the time it was sent and may not reflect a later change.
Read the relevant record before responding, paying or making another request. For example, an acknowledgement that a Booking request was submitted does not necessarily confirm the appointment.
If you do not receive an expected email, check your junk folder and the account itself. Missing email does not prove that the action failed.
If an email appears suspicious, open CONEXi independently and check your account rather than entering a password through an unexpected link. Never send your sign-in code, password or full payment card details in a reply.
