Start with the details and conditions for the specific Booking, then ask the Professional to confirm the change or cancellation. A request to change an appointment is not confirmation that it has changed.
- Open the Booking in My Bookings and note its reference.
- Review the cancellation or change conditions supplied for the service.
- Use the action provided for that Booking, or contact the Professional through your existing conversation.
- State whether you want to cancel or propose a new date.
- Keep the reply confirming what has been agreed.
If you have paid, clarify the payment consequences separately. Cancelling a Booking should not be treated as confirmation that a refund has been issued.
If no relevant conditions are available or you cannot reach the Professional, ask CONEXi to help clarify the position before making a replacement Booking.
