Follow the joining arrangements supplied for your booked Event. Your Booking confirmation and any Event Provider messages are the first places to check for access information.
- Confirm that you booked the correct Event and date.
- Read the confirmation and subsequent messages for joining instructions.
- Check the Event time zone and any preparation requirements.
- If the link or instructions are missing, contact the Event Provider with your Booking reference.
A ticket or payment receipt does not necessarily contain the online meeting link. Do not assume access information will appear in SmartMatch.
Keep joining links private and use them only as instructed. If a link fails, note the error and the time you attempted to join. Do not pay again simply to try to obtain a working link.
