Respond to the specific information requested by CONEXi, using accurate professional or credential links. A clear explanation of a discrepancy is more useful than sending unrelated material.
- Read the request and identify which detail needs clarification.
- Check that the supporting link opens and shows the relevant information.
- Explain any difference in name, credential status or professional details.
- Send only the information needed to answer the request through the communication route given.
CONEXi uses links to professional and credential information for verification. Do not assume that an upload of a certificate replaces a requested register link.
Never send your password, sign-in code or payment card details as verification evidence. If the request is unclear, ask which information is required before sharing additional personal information.
