Describe the problem, the action you were trying to complete and the specific account item affected. A short, precise report helps distinguish an account issue from a Booking, payment or profile problem.
- The email address associated with your account.
- The Professional Profile or Event address, where relevant.
- The Booking, lead or payment reference, if applicable.
- When the problem occurred and the exact error wording.
- What you have already tried.
A screenshot can help show a display problem, but remove unrelated personal information. For an accessibility issue, describe the control or content you cannot use and the device or assistive technology involved.
Never include passwords, verification codes or complete payment card details. Keep the relevant confirmation or correspondence available for follow-up.
