Complete the commitments made in the Event description and participant communications. Finishing delivery does not remove any outstanding promise about materials, recordings or participation evidence.
- Provide any resources or recording access that were included.
- Resolve questions about attendance or completion requirements.
- Supply any promised certificate or CCE evidence according to the stated conditions.
- Review unresolved participant enquiries and payment issues.
Keep the distinction between attendance, completion and any credit entitlement clear. Do not certify participation you cannot substantiate.
If something promised is delayed, explain the position to the affected participants. Do not assume that changing the Event description after delivery changes what was originally offered. Retain the relevant Booking and communication records for any follow-up.
