Read the Event Provider’s update and establish what has changed, what happens to your Booking and what options apply to your payment. A cancellation notice alone does not confirm that a refund has been processed.
- Keep the original confirmation and the change or cancellation message.
- Check any replacement date, time zone, location or delivery format.
- Ask the Event Provider to clarify your options if you cannot attend the revised arrangement.
- Keep written confirmation of any agreed cancellation, transfer or refund.
Do not assume that the original ticket applies to a different date unless this is confirmed. Equally, do not buy a replacement ticket before checking the status of your existing Booking.
If the update is unclear, provide CONEXi with the Event address, Booking reference and relevant messages when seeking help.
