Check both the payment position and the relevant Booking or lead before trying again. An interrupted checkout can leave uncertainty about whether the payment completed.
- Read the error shown and keep a note of it.
- Check your account for the purchase, Booking status or lead access.
- Look for a payment confirmation and check whether your payment account shows a pending or completed transaction.
- Correct any information identified by the checkout message.
- If a charge appears but the purchase is unresolved, contact CONEXi with the reference before paying again.
Do not send full card numbers, security codes or banking credentials when asking for help. A payment confirmation does not necessarily resolve a separate Booking approval step.
If you suspect a duplicate charge, retain both transaction references so they can be distinguished.
