Check your account email and junk folder, then check the relevant activity in your dashboard. A missing notification does not necessarily mean that the action failed.
- Confirm which email address is associated with your account.
- Search your inbox and junk folder for CONEXi and the relevant Event or Professional.
- Check whether mailbox rules moved or rejected the message.
- Open the corresponding Booking, message or lead in your account.
If expected messages continue to be missing, tell CONEXi which kind of email you expected and when the action occurred. Include the associated reference where available.
Never forward password reset links or verification codes as diagnostic evidence. If you are waiting for account approval, distinguish the approval message from the earlier email verification step.
