Check that you are using the approved Professional account associated with the profile. A Coach account and a Professional account provide different activities.
- Confirm which account you are signed into.
- Check whether the account is still awaiting approval.
- For an existing profile, open it through the dashboard account that created it.
- Note any status or error that prevents editing or submission.
If the creation option is missing or a saved profile cannot be edited, ask CONEXi to check the account and identify the affected profile.
Do not create a duplicate account or another Professional Profile simply to bypass the issue. If a form is rejecting an entry, check the required fields and provide the exact error wording when asking for help.
