Check that you are signed in and using the relevant conversation. If you are a Professional responding to a new lead, check the lead’s access status before expecting contact details or a reply route.
- Open Messages in the correct account.
- Check whether your previous attempt already appears in the conversation.
- Reopen the conversation and try once more if nothing was sent.
- Note any error or unavailable action.
Do not repeatedly send the same message, as a delayed response can result in duplicates. Keep a copy of an unsent message before refreshing the page.
If the problem continues, provide CONEXi with the conversation context, time and error wording. Do not paste confidential client information into a support report merely to demonstrate the problem.
