Check My Leads before concluding that an enquiry has not arrived. The absence of an email does not prove that there is no lead in your account.
- Sign in to the account associated with the Professional Profile.
- Open My Leads and look for the relevant opportunity.
- Check the inbox and junk folder for your account email.
- If someone reports sending an enquiry that you cannot find, ask for the approximate date and profile they used.
Give CONEXi those details when asking for an investigation. Do not ask the Coach to repeatedly submit the same enquiry or to send confidential information as a test.
A lead notification is separate from access to the Coach’s identity and contact details. Those details remain subject to the lead purchase or credit process.
